Guidelines

Late Arrivals

  • In order to respect the time of both my clients and myself, I ask you to arrive on time for your appointment Clients arriving more than 15 minutes late will be imposed with a $10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

No Shows

  • In the case of a no-call no-show, you will be imposed with a fee worth 50% of the missed service. That payment would need to be paid before you the client can receive any future appointments. Two or more missed appointments will result in you the client being blocked from scheduling any future appointments.

Late Cancellations

  • I understand that emergencies happen. If you need to cancel your appointment, I simply ask that you notify me of any cancellations or reschedulings at least 24 hours prior to the appointment. If the booking was made on the same day, notify me at least 3 hours prior. Cancellations that break these rules will cause a $20 fee added to your next appointment.

Service Guarantee & Refunds

  • Your satisfaction is my highest priority. If you are not completely satisfied, please let me know during or immediately after your service. I am committed to making any needed corrections and if there was a fault on my side, to offer you a refund.